ek9998 Privacy Policy

1 Introduction and Scope

ek9998 ("we", "our", or "platform") operates a trusted online casino and betting service for players in Bangladesh. This privacy policy clearly explains how we collect your personal information, what purposes we use it for, and how we keep it secure.

By using the ek9998 website, mobile platform, or any related services, you agree to this privacy policy. If you do not agree with any terms of this policy, please stop using our services or contact us directly.

2 What Information We Collect

ek9998 collects only the information that is necessary to provide our services, ensure security, and meet legal obligations. The types of information we collect:

2.1 Information Collected at Registration

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number (for bKash / Nagad / Rocket / Upay account verification)
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

• National ID (NID) number or passport details
• Proof of address documents
• Scan or photo of a photo ID

2.3 Financial Transaction Information

• Deposit and withdrawal records (amount, date, method)
• bKash, Nagad, Rocket, or Upay account numbers (partial, masked)
• Transaction reference numbers

2.4 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time spent on the platform and session logs
• Cookies and aggregate usage statistics

3 Purpose of Data Collection

ek9998 uses your personal information for the following purposes:

• Account creation and management: Keeping your profile active and ensuring login security.
• Identity verification and age confirmation: Ensuring all users are at least 21 years old.
• Financial transaction processing: Properly managing deposits, withdrawals, and bonus payments.
• Fraud prevention: Detecting suspicious activity and maintaining platform security.
• Customer support: Providing effective assistance for issue resolution and support chat.
• Responsible gaming: Identifying unusual playing patterns and providing support when needed.
• Legal compliance: Storing and disclosing information in accordance with applicable laws and regulations.
• Service improvement: Analyzing user experience to further improve the platform.

4 Data Sharing and Disclosure

ek9998 keeps your personal information strictly confidential. However, information may be disclosed in the following circumstances:

4.1 Service Provider Partners

Trusted third-party services may be used for our technical infrastructure, payment processing (bKash, Nagad, Rocket, Upay), and security verification. These partners may only use information for the specific purposes outlined in their agreement, and that use must be consistent with our privacy policy.

4.2 Legal Obligations

In response to a court order, government investigation, or a legitimate request from a law enforcement agency, ek9998 may be required to provide the necessary information.

4.3 Fraud Prevention

To prevent money laundering, fraud, or misuse of the platform, information may be shared with relevant authorities in certain cases.

4.4 Business Transfer

If ek9998 undergoes a merger or acquisition, user information may be transferred to the new operating entity. You will be informed in advance in such cases.

5 Data Security Practices

ek9998 applies industry-standard security measures to protect your information:

• SSL encryption: All data transmissions are encrypted using 256-bit SSL/TLS technology.
• Password hashing: Your password is never stored in plain text — strong cryptographic hashing technology is used.
• Two-factor authentication: An additional layer of security is available when logging into your account.
• Secure servers: All user data is stored in protected data centers.
• Access controls: Only authorized staff can view user information, and only for specific required purposes.
• Regular security audits: Regular cybersecurity assessments are conducted to identify platform vulnerabilities.

6 Cookies Policy

ek9998 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — maintaining login sessions, managing security tokens, and remembering language preferences. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as game sound settings or display preferences.

6.3 Analytics Cookies

These collect platform usage statistics to help improve the quality of our service. This information is completely anonymous and aggregated.

You can control or delete cookies from your browser settings, though this may affect the functionality of some services.

7 Data Retention Period

ek9998 retains your information only for as long as necessary. General guidelines:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Certain information (financial transactions, identity verification documents) is retained for a minimum of 5 years in accordance with legal obligations.
• Cookies and session data: Automatically deleted after a session ends or after a specified period has passed.
• Support communications: Records of customer service conversations may be retained for up to 3 years.

8 Your Rights

As an ek9998 user, you have the following rights over your own information:

• Right to access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances (legal limitations apply).
• Right to object to processing: The right to object to the use of your information for specific purposes.
• Data portability: The right to request your information in a readable format.
• Withdrawal of consent: The right to withdraw consent for optional data use at any time.

To exercise these rights, contact us via live chat or email. We generally respond within 30 business days.

9 Protection of Children and Minors

ek9998 strictly prohibits registration and use of its services by anyone under the age of 21. We do not knowingly collect information from minors. If we are informed that a minor has created an account, we will immediately close that account and delete all associated information.

A note for parents: If you suspect your minor child is using ek9998, please contact us immediately.

10 International Data Transfers

ek9998 operates primarily focused on the Bangladesh market. However, due to our technical infrastructure, some data may be processed on servers in other countries. In such cases, we ensure that:

• The receiving organization maintains adequate security measures.
• Contractual obligations keep your privacy protected.
• The amount of data transferred is kept to a minimum.

11 Third-Party Links and Services

The ek9998 platform uses technology from payment gateway providers (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.). These third parties have their own privacy policies and operate independently. ek9998 is not responsible for their data practices.

We recommend that you read the privacy policies of these service providers separately.

12 Policy Changes

ek9998 reserves the right to update this privacy policy at any time. For significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• For important changes, a notification will be sent to your registered email address.
• A notice may be displayed when you log in to the platform.

Continuing to use the platform after changes means you have accepted the new policy. If you do not agree with the changes, please contact us before closing your account.

13 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• 24/7 Live Chat: Talk to us directly in Bengali on the platform — immediate assistance is available.
• Email: [email protected]

For privacy-related requests, write "Privacy Request" in the subject line of your email and send it from your registered email address.